Support & Safety

For account, messaging, call, notification, accessibility, or billing questions, email support@looptalk.app. Include your account identifier, platform, app version, and a description of the problem. Never send your password, private keys, or authentication token. Email support is a separate voluntary disclosure and is not part of the encrypted vault.

Safety reports

Use Report user on a profile or Report message from a message's action menu. Use Block to stop new direct communication. If someone is in immediate danger, contact local emergency services before contacting LoopTalk.

Privacy requests

For access, correction, or deletion, use the authenticated controls in the app. General privacy questions can be sent to privacy@looptalk.app. An email alone does not prove account ownership or unlock your encrypted vault.

Response times

We prioritize urgent safety and account-security issues. Standard support requests are normally acknowledged within two business days.